Reference

Terms and Conditions Governing Your melbat Account

These terms set out the rules that apply when you open and use your melbat account — covering everything from how deposits clear via UPI, Paytm, or PhonePe…

Account EligibilityDeposit & Withdrawal RulesUPI, Paytm, PhonePeAccount Suspension PolicyGoverning Jurisdiction

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What These Terms Cover and Who They Apply To

melbat Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account opened on melbat.asia and govern your use of all services available on the platform, including live tables, slot rooms, and sports markets. You must be of eligible age as determined by your local law and located in a jurisdiction where

1
online gaming is permitted. Deposits made through UPI, Paytm, or PhonePe are subject to the payment terms detailed in your account wallet section. melbat reserves the right to amend these terms at any time; we will notify you via the registered email address on your account
2
before material changes take effect. Continued use of the platform after a notified change constitutes acceptance of the updated terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Our chat team is available around the clock to answer questions about specific clauses, account restrictions, or payment rules. Start a conversation directly from your account dashboard and receive a written record of the exchange for your reference.

Email — Legal Queries Send detailed questions about your account terms, dispute requests, or data-handling queries to our support address. We aim to respond within 48 hours and will always reference the clause number you raise in our reply.

Help Centre Articles Our help centre contains clause-by-clause explanations of the most-asked sections — including withdrawal verification steps, account suspension procedures, and how changes to these terms are communicated to your registered email.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We take the responsibilities outlined in these terms seriously. Here is how we manage the key areas that affect your account and your data on melbat.

Data Handling

Account data you submit — name, address, payment details — is stored on encrypted servers and used only for account verification, payment processing via UPI, Paytm, or PhonePe, and communication related to your account activity.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences saved and to understand how sections of the site are used. You can manage cookie permissions through your browser at any time without affecting account access.

Account Security

Two-factor authentication is available on your melbat account and we strongly recommend enabling it. Suspicious login attempts trigger an automatic email alert to your registered address and a temporary account hold pending your confirmation.

Data Retention

We retain account records for the period required by applicable financial regulations in your jurisdiction. Once that period has passed and your account is closed, personal data is deleted or anonymised in line with our internal retention schedule.

Who to Contact for Changes

To request a correction to your personal data, to update your registered payment method, or to close your account, contact our support team via live chat or email. We process verified requests within five business days.

Dispute Resolution

If you disagree with a decision made under these terms — including a withdrawal delay or an account restriction — raise a formal dispute via email. We will review the case against the relevant clause and respond with a written outcome within seven business days.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about how these terms work, what they require from you, and what you can expect from us in return.

Access to certain features depends on local law in your state. Where online gaming is not permitted under local law, those features will not be available to you. We recommend checking your local regulations before opening an account.

We will always notify you via your registered email address before any material change to these terms takes effect. Minor administrative updates may be made without prior notice, but the effective date is always shown at the top of this page.

Payment method details linked to your account are removed from active systems upon verified closure. Records required for financial compliance are retained for the legally mandated period, then deleted or anonymised in line with our retention policy.

Contact our support team through live chat or email with proof of the correct detail. We will review and update verified information within five business days and confirm the change to your registered email address.

Accounts may be suspended if we detect fraudulent activity, if verification documents are not provided within the requested timeframe, or if use of the account appears to breach these terms. We will email you explaining the reason and the steps to reinstate access.

Send a formal dispute to our support email, quoting your account number and the clause you believe has been applied incorrectly. Our team will respond with a written outcome referencing the relevant clause within seven business days.

The core account terms apply equally regardless of which payment rail you use. Processing times and any per-transaction limits specific to PhonePe, UPI, or Paytm are detailed in the payment section of your account wallet.

Terms and Conditions Governing Your melbat Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact for Changes

Dispute Resolution

Frequently Asked Questions About These Terms

01 Do these terms apply differently depending on where I am in India?

02 Can melbat change these terms without telling me first?

03 What happens to my UPI or Paytm payment data if I close my account?

04 How do I request a correction to my personal details held by melbat?

05 What are the grounds on which my account can be suspended?

06 If I disagree with a terms-based decision, how do I raise a dispute?

07 Are these terms the same for deposits made through PhonePe as for UPI?

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